Privacy Policy

1. What Information We Collect

We collect personal information that you provide directly to us through our website forms, including:

• Full name, phone number, and email address
• Postcode or suburb
• Details about your renovation project or enquiry
• Preferred contact method
• Budget range and project timeframe (for quote requests)
• How you heard about us

We also collect standard website analytics data (page views, browser type, referring URLs) through our hosting provider. We do not use third-party advertising trackers.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or consultation request
• Manage consultations and prepare renovation quotes
• Communicate with you about your project
• Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage

Enquiry and form submissions are stored securely using Supabase, a cloud database provider that applies industry-standard encryption and security practices. You can review Supabase's security standards at supabase.com/security.

We apply Row Level Security (RLS) policies to restrict access to your data. We retain your information for as long as necessary to respond to your enquiry and manage any resulting project. You may request deletion of your data at any time by contacting us.

4. Third-Party Services

We use the following third-party services in the operation of this website:

• Supabase — secure database and form submission storage
• Hosting provider — standard web analytics (page views, browser type, session data)

Each of these providers operates under their own privacy policies and security standards. We do not use advertising networks or cross-site tracking tools.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Opt out of any marketing communications

To exercise any of these rights, please contact us at info@japanhomes.au. We will respond within 30 days.

6. Cookies

Our website uses minimal cookies for essential functionality only — such as maintaining your session and remembering form state. We do not use advertising cookies or cross-site tracking.

You can disable cookies in your browser settings without affecting your ability to use our website. No personal data is collected through cookies without your knowledge.

7. Contact for Privacy Requests

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Japan Homes Australia
Email: info@japanhomes.au
Website: japanhomes.au

This policy may be updated from time to time. The date at the top of this page reflects the most recent revision.